Return Policy
At Legacy Interior, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return policy below.
Eligibility for Returns:
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Returns are accepted within 30 days of delivery.
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Items must be in new, unused condition and in their original packaging.
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Custom or special-order items are non-returnable.
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Clearance or final sale items are not eligible for returns.
Return Process:
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Contact our customer service team to initiate a return request.
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Provide your order number and reason for the return.
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You will receive a return authorization and shipping instructions.
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Pack the item securely and ship it back using a trackable shipping method.
Return Shipping Costs:
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Customers are responsible for return shipping costs unless the item arrived damaged or defective.
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If returning due to damage or a mistake on our part, we will provide a prepaid shipping label.
Damaged or Defective Items:
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If your order arrives damaged or defective, please contact us within 48 hours of delivery.
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Provide photos of the damaged item and packaging for a faster resolution.
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We will arrange for a replacement or issue a refund as necessary.
Refunds:
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Once your return is received and inspected, we will process your refund within 7-10 business days.
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Refunds will be issued to the original payment method.
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Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges:
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We do not offer direct exchanges. If you need a different item, please return the original and place a new order.
For any questions or assistance with your return, please contact our customer support team. We are here to help ensure a smooth return process for you!